TERMS AND CONDITIONS ..
Vaccinations: All cats must be currently vaccinated against Cat Flu and Feline Enteritis. Vaccination Card must be provided on day of arrival. This card will remain with us during your cats stay.
Medication: Medication can be administered. Sorry, we are unable to take diabetic cats.
Fleas/Worms: All cats MUST be treated for fleas and worms prior to their stay.
Health/illness: Please ensure that any health / dietary requirements are declared at the time of booking. In the event of your cat/cats becoming ill, they will be taken to nearest local Veterinary Surgery which is the Alphapet Practice, Birdham..
Insurance: All boarders are insured for veterinary treatment for conditions developing whilst boarding with us up to the cost of £350 per cat (for periods of up to 31 days whilst boarding). This excludes pre-existing conditions.
Owners leave their cats at their own risk, although please be assured that every care and attention will be given at all times.
Cancellations; Please give as much notice as possible should you need to cancel. Cancellations made with 7 DAYS NOTICE or less, may be charged 50% of the booking. Customers with Travel Insurance OR Pet Insurance are advised to check with their insurance company to see whether Cattery Boarding fees are included within their policy. .
Admission: We reserve the right to refuse admission to any cat arriving in a condition which would present a possible risk to other cats boarded.
Neutering: male cats over 9 months old will only be accepted if they have been neutered.
Abandoned Cats: Any cats left abandoned at the cattery for a long period of time, and with no correspondence from their owner, will be handed over to the care of the RSPCA or another animal rescue centre as a very last resort.
Charges: Charges apply for the day of arrival AND collection. Cats arriving after their booking date or collected before their departure date, may be charged the full term of their booking.
Collections/Appointment system: Please arrange a specific time to bring and collect your cat at the time of booking. This is to avoid multiple customers arriving at the same time, as we like to spend time settling each individual cat in. We are not open to customers on Sundays and Bank Holidays, however cats will still board during these days.
Privacy Notice: When you make your booking with Treetops Cattery, we need to record details relating to your cat(s) booking. We will take reasonable care of your personal data and only process it fairly and lawfully under the terms of the GDPR (General Data Protection Regulations). We are committed to protect your personal data. See our Privacy Notice at the bottom of our Home Page..